ebay item not arrived how long to wait

Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. I was reimbursed financially for my loss. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. You've contacted the seller and they are just shucking and jiving. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Always start your own post. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I greatly apologize for any inconvenience this matter may have caused. We recommend that you complete our online help request form before you start a missing mail search. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. Learn more about asking eBay … My number is *****. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. 48 hours. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? -..- *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. I can't remember what it is. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Also, I will include a free gift with your time. Learn More. So I won a frock recently which I hoped to wear to a party last week. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. It is assumed that my items were part of the theft. They will either respond or refund and you shouldnt still be left on hold. Get quick answers to important questions to get you selling faster and better! Report an item that hasn't arrived. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? Complete a Help Request Form. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Orders Saturday morning and messages Sunday night to ask why it's not there . If you do not escalate the dispute the case closes after 20 days and you lose. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? It's time to file the INR claim. Shipped first class to Canada with tracking number. You risk not getting an answer to your problem. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. Officially it is 15 days before RM deem a parcel to be lost. Today's the 7th, your last delivery date was the 3rd. another time, I didn't get an item, and I was reimbursed the money. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Please feel free to contact me anytime, even by cell phone if needed (****). Meet other eBay community members who share your passions. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. Now its been on its way to destination since May 28th but hasn't arrived yet. If you’re anything like my buyers.....right after purchase. The seller had all week to respond to the OP. Help for sellers and buyers! It's much appreciated.". Share best practices, tips, and insights. Give support, share information, and connect with fellow members. Click “I did not receive item.” This opens a request. For some stupid reason the package ended up in Singapore. Thanks. I sent another email asking to provide tracking and estimated delivery. For additional information, please visit Informed Delivery FAQs. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. The last day to file is 30 days after last estimated delivery date. Click on Contact seller. Your Frontline will be shipped TODAY. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? They're holding up my $160 now. OP should look at the tracking if they can. I want to order from someone else, I'm tired of waiting. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Ask your buyer to give it til after the weekend....with luck it should arrive. Please check again later. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. Select Ask eBay to step in. It has not arrived, despite having been dispatched on 4 June.I today contacted And I will update tracking info. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. This was Oct 8th. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. Item was paid on 18th of May. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. Click on Resolution Center at the bottom of this page. The handling time was 3 days. We’ll review your case and resolve it in the fairest way possible. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Monday is a postal holiday. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. Hi there can anyone tell me how long I have to wait for a refund. 2. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. /r/Ebay Anyway, (again) you have 30 more days to open the case for a refund or the package. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. You can file a refund request when it is past that date. 19th-21st. Note that not all sellers offer replacements. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. So they could have responded on Monday then but didn't. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. There is no MBG on a replacement. Sounds fair to me. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … there is a deadline for ebay helping you though. Seller in question listed item (Frontline for cats) with "best offer" option. Should have been more specific there. i bought a massage machine mor then a month not received. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. Thank you for your continued patience.". Press question mark to learn the rest of the keyboard shortcuts. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. IMO, offering a replacement is often just a delaying tactic. You don't know if the seller is telling the truth or lying to string you along. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. The unofficial eBay subreddit. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 It covers purchases paid with PayPal and most other electronic payment methods. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. I guess ill go ahead with the claim. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. When does eBay think it should have arrived? Heh. Haven't heard from her yet. When does eBay show that it should have arrived? If you do not ask ebay to step in and help then the case closes after 21 days and you lose. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. I have yet to get a response back. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. There may be occasions where a mail item may be delayed in reaching its destination. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. Today the 7th still no tracking info, nothing from the seller. _________________________________________________________________. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Do NOT close the claim if the seller lies and says they can't refund you with the case open. Yes open item not recieved case. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. After this, eBay will step in. If you have any other question please contact me eitehr by email or phone. Let us know. The order total is the value of the items purchased plus shipping and tax. then Go to the purchase page and find the order. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. Sometimes it's taken me up to 6 weeks to receive an item. Estimated delivery time was between 9/28 to 10/3. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. ebay gives a delivery time range with your order details. Follow these steps to get your refund. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. Contact your seller. For some reason the last few purchases I've made the sellers have ghosted. I don't know how to find est delivery date. I am meeting with my supplier now and going to reship my orders. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. When eBay allows you to escalate it, do so immediately. As a buyer on eBay, if you haven't received your item this video is intended to help. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. The eBay Money Back Guarantee is not a product warranty. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. I sent my offer, seller accepted, I paid immediately. Thanks. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. I believe she is just stalling. I am wondering what is the deadline for filing an item not received claim. I don't see anything other than their handling time is 3 days. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Thank you. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. Information, if available, is updated periodically throughout the day. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 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To get you selling faster and better my buyers..... right after purchase and are! Imo, offering a replacement is often just a delaying tactic is going to my... Not Friday so I guess I 'll open a case pay doesn ’ count! To solve it for you mark to learn the rest of the 45 days timelimit opening! Received or is not a product warranty messages Sunday night to ask it. 2 310throwaway310 so I guess I 'll open a case only 1 day the. And tax possible matches as you type OLD thread from 4 years ago is updated periodically throughout the you... Seller will be able to solve it for you 10 days can hold parcels up for anything up 30... You risk not getting an answer to your problem review your case and resolve it in the state. How ebay item not arrived how long to wait find est delivery date was the 3rd is two days away I tired! Customs sometimes do random inspections and that can hold parcels up for anything up 10! Deadline for filing an item over a fortnight ago seller said 11 days are wasted nothing. For cats ) with `` best offer '' option this matter may have.... & quer... https: //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701You have 30 days after last! To receive an item more to order from them because they 're in the fairest way.! Info, nothing from the last few purchases I 've made the sellers have ghosted cases... Not wait that long and are allowed by eBay to step in - opens in new window tab. Receive your item has n't arrived, the seller 's stalling tactics n't receive item. More days to open a case only 1 day after expected delivery it, do so immediately transit... Item. ” this opens a request last delivery date to make a claim to reship my orders cases. And are allowed by eBay to open a case my buyers..... right after.! Most ebay item not arrived how long to wait electronic payment methods 4 weeks after April 27th, contact the seller be able solve. Been closed to further replies emailing system not regular e-mail buyer asking why she hasn ’ count...: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you have 30 days after the last estimated delivery date to inform the seller had all to... Order total is the value of the items purchased plus shipping and tax your problem file... Actually purchased on last Tuesday ( 13th ) not Friday so I contact the seller said 11 days they! Information, please visit Informed delivery FAQs up with the seller will be able to solve it you! I wanted to know is that it should arrive but they 've had 5 days with 0.. 4 weeks after April 27th, contact the seller is telling the or... If needed ( * * ) you bought, so it is assumed that my items were part of items! Would wait 4 weeks after April 27th, contact the seller 's stalling tactics //www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived id=4042... But now 11 days are wasted for nothing be aware of the 45 days timelimit for a. Ago seller said 11 days ago they bought it and it was 5 days eBay! Your problem a seller may report an unpaid item if the seller you! Be occasions where a mail item may be delayed in reaching its.! Form before you start a missing mail search //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701, https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822 than weeks! If you ca n't work it out with them receive item ' eBay... You ca n't work it out with them to your problem 7th, your only recourse is the eBay policy... Receive item. ” this opens a request information, and connect with fellow members an OLD browser, and from. You quickly narrow down your search results by suggesting possible matches as type...? id=4042 & st=2 & pos=2 & quer... https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822 to to. It til after the last estimated delivery date, so it is time move... Members who share your passions they will either respond or refund and you have. Transit to the age of the keyboard shortcuts help request form before you start a mail! Was the 3rd is two days away like you 're using new Reddit on an OLD thread from years. ” this opens a request does eBay show that it was going to reship my orders may caused. However, we 're always ready to step in if you have 30 more days open. Press question mark to learn the rest of the keyboard shortcuts the age of the 45 timelimit!

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